I just noticed that my first post did not include the copy of the entire whitelist instruction document. Here is the complete document:
White Listing Instructions
Due to the high volume of email generated from our community, some email service providers (ESPs) incorrectly identify the email as spam. While we do everything possible to ensure strong deliverability rates, it is sometimes necessary that you add the community email addresses to your "white list" (this tells your ESP that we are approved senders and not spam). If you stopped receiving email from the community, this is the first and most critical step to take to ensure our email can be delivered to you.
What is a white list? A white list is a list of email addresses or domains that you want to receive emails from. By adding an address or domain to your white list, you are telling the email system not to filter email from that address or domain. Follow the appropriate instructions below for the email service provider you are using to add us to your white list and to ensure that you receive our emails.
Organization/Work address
AOL
Yahoo!
Gmail (Google)
Windows Live/Hotmail
Organization email address:
If you use your work email address, such as [email protected], you will need to work with your IT department or vendor. Please ask them to add the domain connectedcommunity.org to your organization's "white list."
Alternatively, they can white list by IP address. We have twelve dedicated IP addresses from which our mail is sent:
54.240.14.31
54.240.14.32
54.240.14.78
54.240.14.79
54.240.14.80
54.240.14.106
54.240.14.216
54.240.14.217
54.240.14.218
54.240.14.219
54.240.14.220
54.240.14.221
AOL account:
New Subscribers
You will need to add [email protected] and [email protected] to your AOL address book. Here's how to do this:
- From your AOL email inbox, click the Mail menu and select Address Book.
- Wait for the Address Book window to pop up, then click the Add button.
- Wait for the Address Card for New Contact window to load.
- Once loaded, cut and paste [email protected]into the Other email field.
- Make our address the Primary Email address by checking the associated check box.
- Click the Save button.
- Repeat the process for [email protected]
Existing Subscribers
If you are already a subscriber but our email isn't getting through, our e-mail may be in your AOL Spam Folder. Please use your web mail to check your Spam Folder. If our email is in your AOL Spam Folder, open our email and click the This Is Not Spam button. Lastly, please add [email protected] and [email protected] into your Address Book as outlined above.
Yahoo!
New Subscribers:
You will need to set up a filter to redirect community email into your inbox:
- Open your mailbox and click on "Mail Options" (upper right hand corner).
- Select Filters.
- Click the "Add" link on the filters page.
- Update the "From Header" rule with the following two pieces of information: "contains" and [email protected].
- Click the "Choose Folder" pull-down menu and select "Inbox". Pick the "Add Filter" button.
- Repeat for [email protected].
Existing Subscribers:
If our emails are ending up in your Yahoo! "Bulk Folder", please open the email and click the "Not Spam" button. Next, check to see if [email protected] or [email protected] is in your "Blocked Addresses" list. If you see [email protected] or [email protected] on this list, select it and click the "Remove Block" button. Finally, please set up a filter as outlined above.
Gmail (Google)
New Subscribers:
- Please add [email protected] and [email protected] to your Gmail contacts list. To add us to your contact list:
- Click "Contacts" along the left side of any Gmail page.
- Click "Add Contact".
- Copy and paste [email protected] into the primary email address dialog box.
- Click "Save".
- Repeat for [email protected].
Existing Subscribers:
How to check if your community email is in the "Spam" folder:
- Click "Spam" along the left side of any Gmail page.
- If you see any community email listed among the messages in this folder, check the box next to our email.
- Click the "Not Spam" button along the top.
Windows Live/Hotmail
New Subscribers:
Please add [email protected] and [email protected] to your Safe Senders list. To add us to your Safe Senders list:
- Open your mailbox and click "Options" (upper right hand corner).
- Click the "Junk Email Protection" link (top of page).
- Select the "Safe List" link (second from bottom).
- Copy and paste [email protected] into the dialog box titled "Type an address or domain".
- Click the "Add" button next to the dialog box.
- Repeat for [email protected].
Existing Subscribers:
If your community email is in your "Junk Email Folder", open the email and click the "Not Junk" button. Next, check to see if our email address is in your "Blocked Senders" list. If you see [email protected] or [email protected] on this list, select it and click the "Remove" button. Finally, if you have not done so, add this email address to your Safe Senders list as described above.
------------------------------
Barbara Straczynski
Director of New Media and Promotions
New Jersey State Bar Association
New Brunswick NJ
(732) 937-7524
[email protected]------------------------------
Original Message:
Sent: 04-18-2017 11:37
From: Barbara Straczynski
Subject: Not receiving NJSBA Family Law emails
Good morning everyone,
The reason this seems so sporadic is that every organization has different server security settings to protect its private data. Due to the infinite combination of variables from different servers, sometimes, un-whitelisted addresses will make it through to you on a hit-or-miss basis, especially with an active group like this one, where many of you receive a high volume of email that your servers have to vet. In order to avoid this issue, I'd recommend having your IT departments implement the whitelisting instructions I provided - I think you'll see a vast improvement in deliverability once that is accomplished.
Have a great day all,
Barbara
------------------------------
Barbara Straczynski
Director of New Media and Promotions
New Jersey State Bar Association
New Brunswick NJ
(732) 937-7524
[email protected]
------------------------------
Original Message:
Sent: 04-14-2017 13:13
From: Barbara Straczynski
Subject: Not receiving NJSBA Family Law emails
Hi everyone,
Following are whitelist instructions that may help insure delivery of your Family Law Section email. Depending on the topic, and words included in the messages, some may trigger a spam filter and be held up, put in a junk folder, or just not delivered.
Have a great weekend all,
Barbara
White Listing Instructions
Due to the high volume of email generated from our community, some email service providers (ESPs) incorrectly identify the email as spam. While we do everything possible to ensure strong deliverability rates, it is sometimes necessary that you add the community email addresses to your "white list" (this tells your ESP that we are approved senders and not spam). If you stopped receiving email from the community, this is the first and most critical step to take to ensure our email can be delivered to you.
What is a white list? A white list is a list of email addresses or domains that you want to receive emails from. By adding an address or domain to your white list, you are telling the email system not to filter email from that address or domain. Follow the appropriate instructions below for the email service provider you are using to add us to your white list and to ensure that you receive our emails.
Organization/Work address
AOL
Yahoo!
Gmail (Google)
Windows Live/Hotmail
Organization email address:
If you use your work email address, such as [email protected], you will need to work with your IT department or vendor. Please ask them to add the domain connectedcommunity.org to your organization's "white list."
Alternatively, they can white list by IP address. We have twelve dedicated IP addresses from which our mail is sent:
54.240.14.31
54.240.14.32
54.240.14.78
54.240.14.79
54.240.14.80
54.240.14.106
54.240.14.216
54.240.14.217
54.240.14.218
54.240.14.219
54.240.14.220
54.240.14.221
AOL account: