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Avoiding Client Dissatisfaction Related to the Qualified Domestic Relations Order Process  

11-06-2015 11:54 AM

An article originally published in the New Jersey Family Lawyer Vol. 36, No. 2/October 2015 When it comes to client satisfaction, an attorney cannot control the outcome of a case, but has control over the expectations they set for their clients. Family law attorneys can apply these principles to managing their client’s expectations when dealing with the retirement account division process, otherwise known as the qualified domestic relations order or QDRO (i.e., the QDRO process). When not managed correctly, unrealistic client expectations often lead otherwise satisfied clients to being dissatisfied—sometimes long after the case is thought to be over. With a proper explanation to a client, combined with the effective execution and completion of the QDRO process, client dissatisfaction rarely occurs. This article addresses some of the common mistakes made by family law attorneys when setting client expectations related to the QDRO process, and offers recommendations on how to avoid those mistakes. Download to read more

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An article originally published in the New Jersey Family Lawyer Vol. 36, No. 2/October 2015

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