The vast majority – 75% – of grievances filed against attorneys can be traced back to communications breakdowns. At the New Jersey State Bar Association’s latest PracticeHQ free lunchtime webinar for members, attendees learned strategies and techniques for improving communications with clients and colleagues.
Here are 13 commandments of good communications:
1. Use the right method for the message
2. Respect urgency
3. Responsiveness matters
4. Avoid procrastination problems
5. Respect colleagues’ time and attention
6. Know the audience’s style
7. Resourcefulness rules the day
8. Be proactive in planning
9. Manage expectations of others
10. Spelling and grammar matters
11. Always include contact information
12. Use a subject line
13. Be mindful of your tone and use of caps
PracticeHQ is a members-only library of checklists, comparison charts, videos and other resources to help attorneys run their practice, improve marketing efforts, figure out what tech products are best for them, and schedule free consultations to get answers to practice management needs.
To get more details about the commandments and see all the resources available to members to help them run their practice, visit the PracticeHQ library at njsba.com (login req’d.)